T Drivers: Bitter or just misunderstood?
You're late. Really late. You could take a cab but after you look in your wallet you realize that there's less green than in the Sahara.
So, you throw on that pair of jeans thats been lying in the corner of the room for the past four days and run out the door.
There's a T in the distance. If you hurry, you may be able to catch it. Running as fast as you can, you manage to get to its rusted folding doors before it pulls away. At last, some luck! As you struggle to catch your breath, you knock on the door. The driver shoots you a furtive glance, only to look away before he/she can make eye contact you. Hmm. Maybe he didn't hear you. You knock again, louder than before. Again, the driver ignores the pleading raps on the door, takes another sip of his red bull, and scratches his groin.
After about a minute of you standing outside the door, which he could've easily opened, the T slowly drives off into the horizon. You, on the other hand, stand on the sidewalk shlepping your backpack around like a sad clown. That driver could have easily let you into his chariot, but instead he left you to the wolves and the cold unforgiving asphalt of Boston.
Why would he make the decision to do such a thing? Is it pure malice towards the passengers, or is it something deeper? Is there something so inherently depressing about being involved with the wretched MBTA that pushes its employees to melancholy?
My observations would point towards the latter.
So often I find myself riding aboard the T and hear the driver come on the loudspeaker: "Next stop, Kenmoah Squayah". Its not the accent that drives me mad, its the disdain with which he or she spits out the stops like it's chunks of rotten cheese. "Move into the train people. FOLKS! Move all the way back!" I hear these things every day. The MBTA drivers seem to be living lives of quiet desperation, and as statistics show they're all looking for a means of escape.
In a report published in July 2005, the MBTA Advisory Board (www.mbtaadvisoryboard.org) found a startling trend amongst the fine men and women of the T. The report found that absenteeism has been growing steadily for the past ten years. The report defines absenteeism as, "Absent for any reason, including paid sick leave, unpaid sick leave, industrial accident leave, and absence without leave, but not including scheduled vacation"(Regan, 1).
1997 -------- 15.95
1998 -------- 15.24
1999 -------- 15.42
2000 -------- 16.47
2001 -------- 20.50
2002 -------- 21.44
2003 -------- 21.62
These statistics are certainly thought provoking, considering this statistic: "The Bus and Subway divisions comprise 69% of the workforce, yet make up 84% of all absences in 2004"(Regan, 3).
Not only do the numbers in the graph above show increased signs of absenteeism, the report also has this grim outlook for the present year: "Numbers for the first quarter of 2005 are not encouraging"(Regan, 4).
Although the MBTA concedes that they are not sure of what is causing the growing trend of MBTA absenteeism, they do offer this insight: "Lax attendance policy or inconsistent application and enforcement thereof, poor work ethic, undesirable or inflexible work shifts or days off, feelings of alienation/unimportance, low morale due to cancelled leave, lack of systematic attendance tracking and abuse of leave policies"(Regan, 5). I'm not making those words up, folks. They used the words "low morale" and "feelings of alienation/unimportance" themselves.
As a citizen of Boston, I feel as if the MBTA needs to take a more extensive look into psyche of the average T driver. Maybe this has been a problem that has been simmering for years; only now is it finally coming to a boil. And in the end, we all get burned.
Why? Because this increase in unexcused absenteeism is hurting that very same wallet of mine that can't afford money to take a cab. "Every day of absence...needs to be covered either by employing additional operators and technicians or paying employees overtime to work extra shifts, the high absenteeism levels translate into significant costs for the Authority"(Regan, 4).
Since the MBTA is a state run institution, it is pretty clear who has to foot the bill for all these "significant costs": us, the taxpayers. We're getting taxed up the wazoo for a couple of lazy T drivers who don't feel like sitting on their ass and accosting passengers. No wonder they call this state Taxachusetts. An independent consultant projected "Potential cost savings [for decreased absenteeism] to be $2.5 million in 2000, when absenteeism levels were lower than today. The current savings potential is likely to be higher"(Regan, 4).
More than $2.5 million? That's money that could be spent on buying new cars so I don't have to wait for an hour and a half in the rain. That's money that could be spent on making the underground stops look a little less like Dante's ninth circle of hell. In short, it's money that could be spent on many better things than paying overtime to other drivers.
Maybe that money could be spent on some psychological counseling for the T drivers. That way, next time I come sprinting up to the T I'll be greeted with an open door and a big smile.
Not only do the numbers in the graph above show increased signs of absenteeism, the report also has this grim outlook for the present year: "Numbers for the first quarter of 2005 are not encouraging"(Regan, 4).
Although the MBTA concedes that they are not sure of what is causing the growing trend of MBTA absenteeism, they do offer this insight: "Lax attendance policy or inconsistent application and enforcement thereof, poor work ethic, undesirable or inflexible work shifts or days off, feelings of alienation/unimportance, low morale due to cancelled leave, lack of systematic attendance tracking and abuse of leave policies"(Regan, 5). I'm not making those words up, folks. They used the words "low morale" and "feelings of alienation/unimportance" themselves.
As a citizen of Boston, I feel as if the MBTA needs to take a more extensive look into psyche of the average T driver. Maybe this has been a problem that has been simmering for years; only now is it finally coming to a boil. And in the end, we all get burned.
Why? Because this increase in unexcused absenteeism is hurting that very same wallet of mine that can't afford money to take a cab. "Every day of absence...needs to be covered either by employing additional operators and technicians or paying employees overtime to work extra shifts, the high absenteeism levels translate into significant costs for the Authority"(Regan, 4).
Since the MBTA is a state run institution, it is pretty clear who has to foot the bill for all these "significant costs": us, the taxpayers. We're getting taxed up the wazoo for a couple of lazy T drivers who don't feel like sitting on their ass and accosting passengers. No wonder they call this state Taxachusetts. An independent consultant projected "Potential cost savings [for decreased absenteeism] to be $2.5 million in 2000, when absenteeism levels were lower than today. The current savings potential is likely to be higher"(Regan, 4).
More than $2.5 million? That's money that could be spent on buying new cars so I don't have to wait for an hour and a half in the rain. That's money that could be spent on making the underground stops look a little less like Dante's ninth circle of hell. In short, it's money that could be spent on many better things than paying overtime to other drivers.
Maybe that money could be spent on some psychological counseling for the T drivers. That way, next time I come sprinting up to the T I'll be greeted with an open door and a big smile.